Return & Refund Policy

1. The 2-Year "Full-Replacement" Guarantee

We do not offer traditional "repairs." If your BH0510C unit experiences a hardware failure or functional defect within 24 months of delivery:

• No Repair Needed: We will skip the repair process entirely.

• Instant Replacement: Upon technical verification via video/data logs, we will ship a brand-new unit to your location.

• Zero Downtime: Our priority is to get your project back online immediately.

2. Order Cancellations

• Standard Orders: Cancellations are accepted within 24 hours of payment.

• Customized Orders (Logo/Color/OEM): Once the 45-day production cycle begins (Phase 2), cancellations are not accepted as the units are built specifically to your branding specifications.

3. Returns & Shipping Damage

• Inspection upon Arrival: Clients must inspect the crate upon delivery. If the unit is damaged during international transit, please refuse the shipment and contact us within 24 hours with photos/videos.

• Non-Defective Returns: Due to high international freight and hazardous material (LiFePO4) handling costs, we do not accept "Change of Mind" returns once the unit has been unsealed or used.

4. Refund Process

• Refunds are only issued if a replacement unit is unavailable or if a manufacturing defect is confirmed before the unit leaves our facility.

• Approved refunds will be processed via the original payment method (Swift/Wire Transfer/Credit Card) within 7-10 business days.

5. Technical Support

Before a replacement is triggered, our engineering team will provide a remote diagnostic session to ensure the issue isn't related to external wiring or configuration.

6. Contact Us: rita@apexvolt-solutions.cn